Customer Care

Returns/Exchange Policy

Shipping Information


return/exchange policy

We work every day to ensure that you have the absolutely best skincare experience in the world. However, we understand that sometimes our products may not meet your needs. We’re happy to help.

  • Reach out to us at support@projectwoo.co within 30 days of receiving your package to arrange your free return. We’re here to assist you in finding a product that better suits your needs, or refund your purchase price.
  • A free return label will be provided to you via email. Simply print the label and attach it to your return package.
  • Follow the shipping instructions provided in the email containing the prepaid label to send your return package.
  • Your return and exchange will be processed promptly and will be shipped via standard ground shipping. Please allow two weeks for your returns to be processed once it has been shipped. And note that your financial institution may take longer to reflect the transaction.
  • We’ll send an email confirming receipt and providing updates on the status of your return.


damaged or incorrect orders

When your order arrives, please check your order for any damage that may have occurred during shipment. It’s totally normal for the outer shipping container to show some wear. However, if there is any damage done to the products inside, send us an email at support@projectwoo.co with your order number in the subject line.

Not helpful? Head to our Customer Care page for more information.

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